We are committed to your safety, health and comfort.
Being away from family is hard anytime. It’s especially hard right now. For over 25 years, Extended Stay America has been taking care of extended stay guests. It is what we do, and we are here for you. We understand the complications of traveling right now, which is why we’ve taken additional steps to support your personal health, safety and comfort.
Please click here for a message from Extended Stay America President and CEO, Bruce Haase.
Extended Stay America is committed to the health, safety and comfort of our guests. That’s why we’ve launched our new STAY Confident initiative, a comprehensive program comprised of three pillars: STAY Safe, STAY Healthy and STAY Comfortable. As part of this initiative, we’re leveraging our partnership with P&G Professional and its trusted brands like Mr. Clean, Spic and Span, and Comet to clean, disinfect and protect our properties.
You can learn more about our STAY Confident initiative by clicking here.
Effective August 20, 2020, all Extended Stay America hotels will require guests and all other individuals entering its hotels to wear a face covering when in indoor public areas, including entryways, lobbies, hallways, laundry areas, and elevators. For purposes of this requirement, face covering means a cloth face covering that covers the nose and mouth.
We recognize that wearing a face covering may not be possible in every situation or for some people. Exceptions will be made for the following:
For hotels in states or municipalities with face covering mandates or requirements, the hotel will follow the state or municipal mandates or requirements.
Please contact the hotel directly, or our call center, to discuss any questions pertaining to your stay.
There’s enough uncertainty in the world right now. Let us help you with a more flexible cancellation policy. If you currently have a reservation for arrival through December 31, 2020 and are unable to travel, you can cancel without penalty (at no charge) up to 24 hours prior to your scheduled arrival day. If you booked directly with us via our website or Call Center, please contact us at 855.765.3618 if you need assistance. If you booked with an online travel agency or other third party, please contact them directly.